The Mart One® is committed to uncompromising quality and customer satisfaction.
1. How do I track my order?
Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “firstname.lastname@example.org” to your email address book. moreover, you can use this link Track Your Order, If you need assistance, please call 0311 0253154 or email us at email@example.com
2. How does our order verification process work?
Once you place your order from our website. you will receive an automated SMS from our system along with a verification link. You need to click on that link in order to verify your order. if the provided link is not working or responding you can call our customer care at 0311 0253154or write an email to us at firstname.lastname@example.org
3. What are the exchange, return and refund policies for
Any product may be returned within 15 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call 03110253154 and the customer care agent will guide you accordingly, You can select from below options for returning your product/s.
You can directly return your product/s directly to
The Mart One, Office # 203 block-A, 4th floor Town Tower University road, Peshawar, once we receive your products at The Mart One we will return your amount to your Bank Account / Easy Paisa / Jazz Cash
Our partner courier will pick it up from your delivery address. Once we receive your products at
The Mart One, We will deduct Rs 150 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.
If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.
4. How do I return The Mart One products if purchased from a different store?
If you purchased The Mart One products online on another website, please follow the instruction on that site for returns and refunds.
If you purchased The Mart One products at one of our retailer partners, please return the item to that store according to their return and refund policy.
We stand by the quality of our products 100%.